Privacy Policy

Last updated: January 2025

1. Introduction

LevenDelen ("we", "us" or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect your personal data when you use our website and services.

2. What data do we collect?

We collect the following categories of personal data:

• Account data: name, email address, password (encrypted)
• Payment data: payment information is processed by our payment processor Stripe and is not stored by us
• Memorial page content: photos, texts, dates and other information you add to memorial pages
• Shipping data: address details for delivering QR plaques
• Technical data: IP address, browser type, device information for security and analytics purposes

3. What do we use your data for?

We use your personal data for:

• Creating and managing your account
• Hosting and displaying memorial pages
• Processing payments and shipping QR plaques
• Sending service-related communications (no marketing)
• Improving our services
• Complying with legal obligations

4. Legal basis

We process your personal data based on:

• Performance of a contract: for providing our services
• Legal obligation: for maintaining financial records
• Legitimate interest: for security and improvement purposes

5. Sharing of data

We only share your data with:

• Stripe: for payment processing
• MyParcel: for shipping QR plaques
• Hosting providers: for hosting our website and database

We never sell your data to third parties.

6. Retention periods

• Memorial pages: retained permanently as long as the service exists
• Account data: retained until account deletion
• Financial data: 7 years in accordance with legal requirements

7. Your rights

Under the GDPR (General Data Protection Regulation) you have the right to:

• Access your personal data
• Rectification of incorrect data
• Erasure of your data ("right to be forgotten")
• Restriction of processing
• Data portability
• Object to processing

To exercise your rights, please contact us using the contact details below.

8. Security

We take appropriate technical and organizational measures to protect your personal data, including:

• SSL encryption for all data traffic
• Encrypted storage of passwords
• Regular security updates
• Limited access to personal data

9. Cookies

We only use functional cookies that are necessary for the website to function (such as session cookies for logging in). We do not use tracking or advertising cookies.

10. Changes

We may update this privacy policy from time to time. Significant changes will be communicated to you via email.

11. Contact

For questions about this privacy policy or to exercise your rights, please contact us at:

Email: privacy@levendelen.nl

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to file a complaint with the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).